UX Researcher Job at SGS Consulting, Texas

TkJqOW1rY2lyMzZpSFViM0lQNWIzTlFtdVE9PQ==
  • SGS Consulting
  • Texas

Job Description

Job Responsibilities:

  • Collaborate Across Teams: Partner with Product Owners, Designers, and stakeholders to understand business challenges and advocate for user-centered design. Contribute research strategies that align with product objectives and key results (OKRs).
  • Conduct Qualitative Research: Perform qualitative research using methods like moderated usability tests, heuristic evaluations, user interviews, contextual inquiries, and competitive analysis to understand user behaviors, needs, and pain points.
  • Conduct Quantitative Research: Leverage quantitative research methods such as surveys, clickstream analysis, eye-tracking studies, card sorting, tree testing, and unmoderated usability tests to validate design decisions and measure metrics such as ease-of-use, comprehension, and satisfaction.
  • Insights and Reporting: Effectively present actionable insights to product teams, using research findings to drive design decisions and improve user experience.
  • Personas & Journey Mapping: Create, update, and advocate for personas, customer journey maps, and service blueprints to help teams stay focused on customer needs.
  • Analyze Data: Utilize analytical tools such as Adobe Analytics, Quantum Metric, and other data sources to complement research findings and track key product performance metrics.
  • Scale UX Research: Build research infrastructure and educate teams on best practices. Contribute to Research Ops to streamline processes and increase research efficiency across the organization.
  • Advocate for Discovery & Evaluation: Lead discovery and evaluative research to uncover insights before development begins, ensuring designs are grounded in real user needs.
  • Field Research & Feedback: Review customer feedback regularly and use UX metrics to proactively identify issues and opportunities for improvement.
  • Use of Research Tools: Utilize specialized tools like eye-tracking equipment, remote testing platforms (e.g., UserZoom, UserTesting), and participant recruitment resources to gather data for your research.

Skills:

  • Research Methods: Strong experience with both qualitative (e.g., user interviews, usability testing) and quantitative methods (e.g., surveys, clickstream analysis, eye-tracking).
  • Analytical Tools: Proficient with tools like SPSS, R, SQL, and data visualization tools to analyze complex data sets and generate meaningful insights.
  • Remote Testing Tools: Familiarity with remote unmoderated testing tools like UserZoom, UserTesting, Userlytics, etc., for gathering user feedback in diverse environments.
  • Design Tools: Familiar with modern design and prototyping tools such as Figma, Zeplin, Flinto, Sketch, and Adobe CC.
  • UX Metrics: Experience with UX performance metrics, including customer satisfaction, ease-of-use, and comprehension, and the ability to integrate data insights into product design.
  • Eye-Tracking Tools: Experience using eye-tracking hardware and software for studying visual attention and user behavior.
  • Communication: Excellent written and verbal communication skills with the ability to present findings clearly and convincingly to stakeholders.
  • Collaboration: Ability to work cross-functionally with design, product, and engineering teams, and effectively advocate for user-centered research practices.

Education/Experience:

  • Bachelors

Job Tags

Remote work,

Similar Jobs

Hilton Head Christian Academy

Middle & Upper School Computer Science / Technology Teacher & Mentor Job at Hilton Head Christian Academy

 ...Administrator and to provide plans and materials for a substitute teacher. Use a variety of instructional aids, methods, and...  ...Requirements Education: BS/BA degree minimum, preferred in Computer Science or related field; Certification preferred Experience:... 

Barclays

Vice President, Insurance Coverage - International Corporate Banking Americas Job at Barclays

 ...Step into the role of Vice President, Insurance Coverage International Corporate Banking Americas at Barclays. As a Vice President within our Insurance Coverage team in ICB Americas, youll be at the forefront of our mission: partnering directly with client treasury... 

Staffingine LLC

Looking for MRI Technologist in York, ME with our client Job at Staffingine LLC

 ...Hello, this is Rohit from StaffIngine. I hope you are doing well. I have a job opportunity for MRI Technologist role in York, ME If you are available and interested in the same then please call me at (***) ***-**** or send me your updated resume on rohit... 

Versant

UX Researcher Job at Versant

 ...drives connection in an ever-evolving world. Job Description We are looking for a highly motivated and experienced UX Researcher responsible for uncovering actionable insights that inform and inspire exceptional digital product experiences. This role combines... 

System One

Apartment Leasing Agent Job at System One

 ...Job Title: Apartment Leasing Agent Location: Branchburg, New Jersey Type: Contract To Hire Opportunity Compensation:$21.00-$22.00 /hr. Contractor Work Model: Onsite Hours:8:00 AM-4:30 PM | Monday-Friday Apartment Leasing Agent Job Duties:...