Job Description

Job Title: IT Desktop Support

Location: Corning NY

Duration: 6+ Months

Job Type: Contract

Maximum Submissions per Supplier : 3

Note : SPOTLIGHT CALL: Friday, December 5th at 10:30am EST. Please see posting chat for call details. Schedule: M-F, 8am - 5pm, some flexibility may be required. Interview Process: First Round Phone Screen, Second Round Onsite Interview. Six month anticipated assignment. Possibility of extension based on demand. Top 3 Keywords: 1. Active Directory 2. Windows 11 Deployment 3. Cisco VPN/Citrix Support

Top Required Skills:

• 1+ year hardware support experience
• Strong troubleshooting skills with Windows 11 and Microsoft applications
• Excellent communication and customer service skills

Must-Have Skills:

• 1+ year hardware experience (beyond imaging/deployment)
• Proven experience with Windows OS deployment (Windows 11)
• Active Directory administration
• Basic Command Prompt and PowerShell knowledge
• Ability to troubleshoot VPN (Cisco), Citrix, browsers, printers, and connectivity issues
• Familiarity with Office365 and cloud applications
• Experience with asset management and ServiceNow
• Ability to install/configure Adobe products, Check Point endpoint client, and IP telephony
• Strong problem-solving and multitasking skills
• Willingness to learn and grow

Nice-to-Have Skills:

• Associate's degree
• CompTIA Certifications (ITF+, A+, Network+, Server+, Cloud+, Mobility+)
• Experience supporting mobile devices
• Experience with device imaging via USB/PXE
• Smart-Hands or infrastructure support experience

Key Responsibilities & Duties:

• Provide in-person and occasional remote technical support for hardware, software, systems, and infrastructure across the Corning Valley region.
• Administer Active Directory, support Windows 11, Office365, Cisco VPN, Citrix connectivity, and corporate mobile devices.
• Install, configure, and troubleshoot applications, hardware, printers, drivers, and IP telephony.
• Manage assets, document work, update records, and utilize the knowledge base and ServiceNow.
• Perform hardware ordering/deployment, device imaging, end-user equipment moves, and Smart-Hands tasks.
• Coordinate with customers, schedule follow-ups, and collaborate with multi-team groups and project teams.

Requirements:

• HS Diploma or GED required; Associate's degree preferred.
• Minimum 1+ year hardware support experience.
• Strong communication, customer service, and troubleshooting skills.
• Technical experience with Windows 11, Active Directory, Office365, and basic PowerShell/Command Prompt.
• Ability to work onsite, travel lightly as needed, and manage multiple tasks independently.

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