Service Delivery Manager (Banking/Wealth Management) || Toronto, ON (Onsite) || Contract Job at Acestack, Ontario, CA

TnhueW5Vc2lyWGlxSFVuMExmZFczZFFwc1E9PQ==
  • Acestack
  • Ontario, CA

Job Description

Role: Service Delivery Manager [Domain: Banking (Wealth Management highly preferred)]
Location: Toronto Downtown, ON (Onsite 5 Days/Week)
Type: Contract

Experience: 10+ Years

Job Summary: We are seeking an experienced Service Delivery Manager with strong expertise in Banking operations and technology delivery. The ideal candidate will have hands-on experience managing end-to-end service delivery, vendor coordination, incident/problem/change management, and ensuring service excellence against SLAs. Experience in Wealth Management or Investment/Asset Management platforms is highly desirable.

Key Responsibilities:

  • Manage day-to-day IT service delivery , ensuring SLAs, KPIs, and performance metrics are consistently met.
  • Lead and coordinate incident, problem, and change management activities across cross-functional teams.
  • Oversee service performance trends and proactively identify areas for improvement and risk mitigation.
  • Collaborate closely with Business Stakeholders, Technology Teams, Vendors, and Support Teams to ensure seamless operations.
  • Ensure ongoing compliance, audit controls, and governance across service processes.
  • Drive continuous improvements, standardization, and automation where applicable.
  • Prepare and deliver weekly/monthly service performance reports to leadership.
  • Conduct root cause analysis (RCA) and lead post-incident reviews.
  • Manage stakeholder expectations and serve as the primary point of escalation for service-related issues.

Must-Have Skills:

  • Overall IT Experience: 14-18+ Years
  • 8 10 years of experience in Service Delivery / IT Operations roles.
  • Strong background in Banking domain (Wealth Management highly preferred).
  • Proven experience managing incident/problem/change management processes (ITIL v3/v4 knowledge or certification preferred).
  • Excellent stakeholder, vendor, and communication management skills.
  • Hands-on experience working with ticketing tools (ServiceNow or similar).
  • Ability to work onsite 5 days/week in Toronto Downtown.

Nice to Have:

  • Experience supporting Wealth Management platforms (e.g., Charles River, Broadridge, FIS, Temenos, or similar).
  • Exposure to cloud-based or hybrid infrastructure environments.
  • Project coordination or delivery oversight experience.

Job Tags

Contract work,

Similar Jobs

Happy Monkey by Jean Georges

Executive Sous Chef Job at Happy Monkey by Jean Georges

 ...Now Hiring: Executive Sous Chef Happy Monkey by Jean-Georges | Greenwich, CT Happy Monkey by Jean-Georges is seeking an accomplished Executive Sous Chef to join our leadership team. This is a hands-on role for a driven culinary professional who thrives in a fast-... 

IQ RESOURCE GROUP, INC.

Machine/Process Operator Job at IQ RESOURCE GROUP, INC.

 ...JOB REQUIREMENTS: This position is responsible for the operation of a carded nonwoven line as a member of the operating crew. This...  ...all safety, quality, and cost and productivity guidelines. The Process Operator is responsible for the housekeeping and safety in the... 

FIGURE SKATING IN HARLEM, INC.

Skating Instructor Job at FIGURE SKATING IN HARLEM, INC.

 ...management team Qualifications : Must be at minimum a Learn to Skate USA compliant instructor At least 18 years of age Coaching experience with elementary, middle and high school level students Must be energetic, enthusiastic and likes working with young... 

Top Level Promotions

Office Administration - Work from Home Assistant Job at Top Level Promotions

 ...Work from Home Data Entry & Office Administration Flexible Online Role About the Job We are seeking organized and motivated individuals in Victorville...  ..., and providing feedback to clients. Flexible part-time or full-time hours allow you to work from home in... 

Hiring Winners

Service Advisor Assistant Job at Hiring Winners

 ...ensuring that the service center operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations. Job Duties: Assist Service Manager: in the effective daily operation of the service department...