Job Description

Join Our Team as a Live Chat Agent at Neighborhood Christian Centers, Inc.

Are you passionate about providing exceptional customer service and making a positive impact in your community? Neighborhood Christian Centers, Inc. is seeking a dedicated Live Chat Agent to join our team. As a Live Chat Agent, you will have the opportunity to engage with our clients and provide support through our online chat platform. By joining our team, you will be part of a mission-driven organization that is committed to helping individuals and families in Memphis achieve stability and sustainability.

Daily Responsibilities:

• Respond to customer inquiries and provide support through live chat
• Assist customers with product information, orders, and troubleshooting
• Ensure customer satisfaction by resolving issues in a timely and professional manner
• Maintain accurate records of customer interactions and transactions
• Collaborate with team members to improve customer service processes

Required Skills:

• Excellent communication skills, both written and verbal
• Strong problem-solving abilities and attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Customer-focused mindset with a passion for helping others
• Proficiency in using live chat software and customer service platforms

Nice to Have Skills:

• Previous experience in customer service or online chat support
• Knowledge of CRM systems and ticketing software
• Fluency in multiple languages for diverse customer support

Benefits:

• Health Insurance, Life Insurance, Vision Insurance
• 401(k), Health Savings Accounts (HSAs)
• Dependent Care Flexible Spending Account
• Flexible Schedules, Work From Home options
• Tuition Reimbursement, Health & Wellness Programs
• Sick Leave, Paid Time Off, Paid Parental Leave
• Long-Term Disability coverage

Company Information:

Neighborhood Christian Centers was formally established in 1978, but the ministry began in 1968 on a grassroots level by JoeAnn Ballard, NCC’s founder. Reacting to a need within her community, JoeAnn and her husband Monroe offered a full-time ministry providing housing and care to their community and a foster home to 75 children. The Ballards’ vision was to help families to achieve upward mobility by creating pathways to higher education and to begin to break the cycle of intergenerational poverty. Today, NCC has grown to serve the Memphis community through 10 neighborhood based sites in Binghampton, Orange Mound, North Memphis, Frayser, South East Memphis, and South East Shelby. NCC provides services through 3 pillars of Ministry: Compassionate Ministries, Youth Empowered to Succeed (YES), and Adult and Family Enrichment Services. NCC’s ultimate goal is to move clients from reliance to stability and ultimately, sustainability. By conducting ministry that meets practical and spiritual needs, we believe that our neighbors can move from reliability to sustainability. Through spiritual and programmatic development, NCC seeks to offer hope to broken communities, where neighbors have been disenfranchised by society. NCC values the philosophy, "respect for the total person", regardless of their poverty-stricken circumstances. We believe that with time and consistency, this will lead to an authentic and more effective relationship, which subsequently translates into a greater ability to effect change in the individual's life, their family life, and ultimately in the community at-large.

DEI Statement:

Neighborhood Christian Centers, Inc. is committed to diversity, equity, and inclusion in all aspects of our organization. We believe that a diverse and inclusive workforce leads to innovation, creativity, and better outcomes for our community.

EEO Statement:

Neighborhood Christian Centers, Inc. is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported.

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