Job Description

**Guest Services Agent, Lodge Kohler** _Work Mode: Onsite_ **Location: ** Green Bay, WI **Opportunity** Responsible for extendinga friendly greetingandfarewelltoguests and membersandproviding prompt and knowledgeable customer service. **SPECIFIC RESPONSIBILITIES** **Guest Services** **I:** 1. **Guest Registration** **/Departure** 1. Prompt, cheerful and proper greetingof guestsand/or members. 1. Register guest/memberinand out ofapplicable software system(s). 2. Provide guests withinformation on the venueand resort. 3. Use guest namefrequently. 4. Escort guests to their rooms with luggage. 5. Explain the proper procedure of the door lock system and emergency exits. 6. In the guest's room, hang any garments in the closet and explain the room amenities and place any luggage on a luggage rack. 7. Valet guest's vehicle if requested or give directions to parking areas for self-park. 8. Upon departure, remove luggage fromguest'sroom and bring it to the lobby, (store in storage closet, luggage room if necessary). 9. Retrieve vehicle asrequested. 10. _Lodge Kohler Only:_ Provide complementary shuttle service in the Green Bay area. 1. **Informational Services** 1. Provide courteousresponseto special requests. 1. Knowledgeable about property,surrounding area, localattractionsand shopping. 1. Responsible for the enforcement ofvenuepolicies and procedures. 1. Respondappropriately during emergencies and disturbances (know who to contact, if outsideassistanceis needed,appropriate documentation, etc.). 1. Be knowledgeable ofallH&RE Group programs, events and classes and respond to inquiries. 1. Monitor lobby traffic. 1. Adhere toestablishedsafety procedures and guidelines. 1. **Miscellaneous** 1. Assistwithvenue coverageneeds. 1. Maintain a clean work area, including lobby, kitchen, storage closet/cloak room, and exterior building. Maintain furniture arrangement. 1. Perform miscellaneous clerical jobsas assigned. 2. Responsible for all opening and closing procedures when scheduled. 3. Complete special projects as assigned byleaders. 4. _Lodge Kohler Only:_ Arrange and deliver all for-purchase and complementary amenities 1. **Carriage House Responsibilities** **:** 1. Proper handling of food items with use of glovesand proper use of knives and kitchen equipment. 1. Proper storage of all food items to temperature and labeled accurately. 1. Set up,maintain, and take down all food services, including continental breakfast, afternoon tea, and evening hors d' oeuvres and beverages. 1. Serve Carriage House guests and be available to arrange any other hotel services. 1. Clean,maintainkitchen pantry, wash dishes, and glasswareand disposeof shift garbage. 1. Stockrotateandorganizeall daily/weekly orders received. 1. Complete waste tracking sheet accordingly. 1. Communicate the needofadditionalsupplies. **Skills/Requirements** 1. Must be at least 18 years old. 1. Minimum of a high school diploma or equivalent. 1. Prior experience as a receptionistor in customer service required. 1. Guest Services I: 1-2 yearsofexperience 1. A friendly, outgoing personality, attention to detail and high degree of accuracy desired. 1. Must have andmaintaina valid driver's license. 2. Physical requirements include: walking, standing for extended periods, bending, reaching and frequently lifting up to 50 pounds. Some previous experience in guest services preferred. Work hours will frequently include weekends and holidays and occasionally include overnight shifts. **_Applicants must be authorized to work in the US without requiring sponsorship now or in the future._** _The hourly range for this position is $15.25. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location._ **Why Work at Kohler Co.?** Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates' development to make that happen. So, we offer ongoing investment in each individual's personal development and the opportunity to collaborate with others across functions and roles at Kohler. In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more! **About Us** Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at . It is Kohler's policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com . Kohler Co. is an equal opportunity/affirmative action employer. We invite you to learn more about equal employment opportunity by reviewing the FederalEEO is the Law ( and theEEO is the Law Supplement ( .

Job Tags

Hourly pay, Shift work, Night shift, Afternoon shift,

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