Job Description

Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world.

Our broad offering of diagnostic tests and Licensed Technology solutions, made available thanks to ongoing investments in research, positions us as the player with the widest range of specialty solutions in the sector and identifies us as the "Diagnostics Specialist."

Why Join Diasorin?

Impactful Work: When you join Diasorin, you become part of a team that's dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world.

Global Reach & Innovation: Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry.

Diverse and Inclusive Culture: We believe in the strength of diversity, and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive, collaborative environment where everyone can thrive.

Join Our Team: If you're passionate about innovation, diversity, and making a positive impact on healthcare, Diasorin is the place for you. We're looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward.

Are you ready to be part of a dynamic team that's shaping the future of diagnostics? Join Diasorin and become a catalyst for change in the world of healthcare. Apply today and be a part of our exciting journey toward a healthier, more connected world. Together, we can make an impact!

Job Scope

The Field Service Engineer provides service to customers with regards to preventative maintenance, retrofit installation, troubleshooting and repair with minimal support.

Key Duties and Responsibilities

Maintain inventory of parts and supplies

Install and repair scientific instrumentation manufactured by Luminex Corporation at customer locations within a multi-state geographic region.

Manage an expense account, service tools and spare parts inventories.

Interface daily with internal and external customers

Submit written reports

Utilize the CRM system to capture full documentation of all calls and entering appropriate codes to ensure accurate history of reporting trends and corrective actions

Meeting daily service repair needs and driving customer satisfaction through service excellence

Exercising of judgement within defined procedures, standards and company to policies and procedures is mandatory

Compliance of field service technical standards is required

Meeting departmental expectations regarding the following:
Response time

PM completion Rates

Service callbacks

Customer Satisfaction Survey Results

Service is provided Monday through Friday, typically between the hours of 8 a.m. and 6 p.m., occasionally requiring extended workdays.

Other duties as assigned.

Education, Experience, and Qualifications

Technical school or military technical training equivalent in Electronics Technology or Computer Science required

Biotechnical training or associate degree or higher in an engineering discipline a plus preferred

1+ Years Experience in one of the following: Field Service, In-house Biomed, Customer facing role required

High mechanical aptitude and good problem solving/communication skills (High proficiency)

Fluency in English as well as local language of the residential country is required (High proficiency)

Knowledge of electronic measuring equipment (Low proficiency)

Ability to work with a team (Medium proficiency)

Customer relationship skills. (Medium proficiency)

Licenses and Certifications

Valid Passport or eligibility required required

Standard Physical Demands

Possible exposure to Chemicals, Lasers, Excessive Noise, etc. - Rarely

Possible exposure to mechanical, biologic and chemical hazards

Travel Requirements

75% Travel may be required, including international.

Requires travel on short notice; overnight travel may be required depending on service region requirements

What We Offer

Salary Range

The salary range for this position is $80,000 - $95,000 annually. The salary range for this role represents the numerous factors considered in the hiring decisions including, but not limited to, educations, skills, work experience, certifications, etc. Beyond base wages, Diasorin offers a competitive rewards package focused on your overall well-being. We are proud to offer a comprehensive plan of health benefits, retirement and financial wellbeing, time off programs, wellbeing support and perks. Benefits may vary by role, country, region, union status, and other employment status factors. You may also be eligible to participate in an annual incentive program. An incentive award, if any, depends on various factors, including, individual and organizational performance.

Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and Canada and to complete the required employment eligibility verification document form upon hire.

Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities. If you are a US or Canada candidate and require assistance or accommodation during the application process, please contact the North America Talent Acquisition Team at hrtalent@diasorin.com or 1-800-328-1482 to request an accommodation.

The above job description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Diasorin reserves the right to modify or amend this job posting as needed to comply with local laws and regulations.

Please note that offers of employment at Diasorin may be contingent upon successful completion of a pre-employment background check and drug screen, subject to applicable laws and regulations.

This position is not eligible for partnership with a third-party search firm vendor without expressed, written consent from the Diasorin Human Resources Department.

Job Tags

Ongoing contract, Full time, Work experience placement, Local area, Worldwide, Monday to Friday, Night shift,

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