Job Description

This position develops and implements strategies, manages budgets, reviews contracts to ensure adherence and compliance, develops and follows established procedures while meeting all contractual obligations. This position is a key contact between the company, clients, the contracting agencies, vendors, monitors, and outside agencies. This position reports to the Regional Director.

ESSENTIAL FUNCTIONS:

• Adheres to the mission of SERCO by providing administrative support for operations.
• Collaborates with the Regional Leadership Team to develop, implement and ensure that long-term goals and strategies are achieved.
• Designs, develops, and implements strategies in alignment with budgets to ensure adequate resources for workforce development programs.
• Oversee the procurement and purchasing process, including (but not limited to) advertising, answering questions, releasing RFPs, notifying vendors of outcomes, and negotiations to ensure procurement compliance
• Designs, develops, implements, and monitors company strategies and initiates necessary changes to meet goals.
• Supports the regional management team and succession plan for regional areas and operations.
• Ensures the delivery of services in compliance with federal, state, and local rules and regulations.
• Recommends and implements strategic alignment with other organizations to benefit the company, our clients, and customers.
• Develops and implements policies, procedures, strategies and directives of the company and the contracting agency to achieve exceptional customer service, quality service levels, and ensures professionalism and integrity in our processes.
• Work with internal and external stakeholders to determine procurement needs, quality, and delivery requirements
• Provide training and technical assistance to service providers during all procurement and purchasing phases to ensure compliance with policies, regulations, billing requirements, and other contract-related matters.
• Manage vendor contracts, including monitoring services provided, negotiation, budget compliance, and necessary amendments.
• Coordinate the development of purchasing program guidelines, procedures, and policies.
• Continuously improve procurement and purchasing operations, streamline processes, and work collaboratively to ensure quality customer service.
• Monitor legal and regulatory requirements related to purchasing and procurement.
• Maintains project management schedules to anticipate operational support needs and ensures deadlines are met.
• Conducts corporate, operational research, and evaluation tasks to support ongoing projects and initiatives.
• Works closely with the fiscal department on monitoring and gathering documents, ensuring accuracy in financial reporting and compliance with audit and procurement requirements.
• Performs other duties as assigned, adapting to the evolving needs of the organization.

REQUIRED SKILLS/ABILITIES:

• Strong negotiation skills to manage vendor contracts and agreements effectively.
• Ability to analyze data for trend and cost optimization.
• Excellent problem-solving and critical thinking skills, strategic planning and organizational skills, and detail oriented
• Knowledge of workforce development, economic development, and project management.
• Knowledge of effective management techniques and practices to include planning, strategy development and implementation, assessment of outcomes and accountability.
• Knowledge with applicable federal, state, and local laws and regulations.
• Knowledge of national and local demographics; economic, labor and employment trends; and understanding of community and workforce development and education and how they all interrelate.
• Exceptional customer service, interpersonal skills, and leadership skills.
• Excellent verbal and written communication skills.
• Ability to prioritize and concurrently manage multiple tasks.
• Ability to work with multiple and diverse stakeholder groups.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree required.
• Ten (10) years of relevant experience in workforce development or similar role required.
• Ten (10) years of management experience required.
• Relevant work experience may be considered in lieu of required education.
• Valid driver’s license and proof of insurance with good driving record.
• Bilingual in English and Spanish preferred.

SPECIAL REQUIREMENTS:

1. Must possess and provide a valid Texas Driver’s License and Automobile Liability Insurance as required by the State of Texas.

2. Must have access to reliable transportation in order to travel within service area.

Physical demands and work environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

1. PHYSICAL DEMANDS: While performing duties of the job, employee is occasionally required to stand; walk; sit; for long periods of time. Employee must be able to drive for extended periods of time. Employees must occasionally lift and /or move up to 25 pounds, must be able to set up display area.

2. WORK ENVIRONMENT: Fast-paced, demanding both, physically and mentally, and in constant communication.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.

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