Job Description

Description We are looking for a dedicated Customer Success Specialist to join our team in West Des Moines, Iowa. In this role, you will support new business operations within a growing insurance company, ensuring customer satisfaction and seamless service delivery. This is a Contract to permanent position, offering an excellent opportunity for career growth and development. Responsibilities: - Provide exceptional customer service through inbound call handling and effective communication. - Assist clients with benefit inquiries, billing concerns, and other account-related functions. - Maintain accurate records by performing data entry tasks and updating customer information. - Utilize CRM systems and other software tools to track interactions and manage workflows efficiently. - Collaborate with team members to resolve client issues and deliver timely solutions. - Learn and adapt quickly to new processes and systems, showcasing a proactive approach. If you are looking to grow in your customer service career, please APPLY TODAY! Apply through our Robert Half website or call 515.706.4974 Requirements Requirements: - Minimum of 1 year of experience in customer service or a related field. - Strong interpersonal skills with the ability to build rapport and address customer needs effectively. - Proficiency in CRM systems and computer programs relevant to customer service operations. - Excellent verbal and written communication skills, with a detail-oriented approach. - Ability to manage multiple tasks while maintaining attention to detail and accuracy. - Self-motivated learner who adapts quickly to new systems and procedures. - Familiarity with tools such as Epic Software, Avaya CMS, and other service-related platforms. - Previous experience in financial services or insurance is a plus. If you are looking to grow in your customer service career, please APPLY TODAY! Apply through our Robert Half website or call 515.706.4974 TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Job Tags

Permanent employment, Contract work, Temporary work,

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