Job Description

Client Experience Specialist

We’re looking for highly skilled Client Experience Specialists who excel in customer service—especially within software-enabled applications. As a key member of our Client Experience (CX) team, you’ll guide users through questions, troubleshoot issues, and deliver an exceptional experience at every touchpoint.

Our CX team is the first point of contact when users reach out through our in-app chat tool. We pride ourselves on responding to inquiries within seconds and providing fast, accurate, and friendly support. Every interaction is an opportunity to build trust and strengthen our relationship with the user.

This role focuses on real-time, interactive chat conversations , and we rarely escalate to support tickets.

The CX Team's Primary Responsibilities include ›

• Guide users through product features, functionality, and best practices.
• Troubleshoot technical issues and anomalies to identify clear paths to resolution.
• Manage multiple real-time chat conversations with accuracy, professionalism, and warmth.
• Delivering an exceptional user experience maintaining Bouncie’s reputation for industry-leading customer care.

To succeed in this role, you must ›

• Outstanding written communication skills.
• A genuine passion for helping people, especially when the situation is challenging!
• Quick thinking and comfort responding in a fast-paced, chat-based support environment.
• Ability to build user confidence quickly through clear, friendly, and professional interactions.
• Highly organized, detail-oriented, and able to manage multiple tasks in a dynamic, technology-driven setting.

Why you will love working with us ›

• You’ll join a supportive, high-performing remote team.
• You’ll have a direct, meaningful impact on our users’ experience and satisfaction.
• We provide top-tier computers, software, and equipment so you can do your best work from anywhere.

Join us and help ensure Bouncie continues to set the standard for excellence in customer care.

Requirements

• Experience as a Customer Support Specialist or similar CS role.
• Experience using help desk software and remote support tools.
• Excellent communication and problem-solving skills.
• Multi-tasking abilities are a must!
• Patience when handling tough cases.
• An interest in our industry is a big plus.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Work From Home

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