Job Description

The Gateway Region YMCA is one of the leading nonprofit charitable organizations in the St. Louis metropolitan region, with a focus on nurturing the potential of every child and teen, improving health and well being, and supporting and serving our neighbors. For more than 170 years, the Y's mission has been to put Christian principles into practice through programs designed to build healthy spirits, minds and bodies for all. We do that by being the center of communities, serving more than 260,000 individuals annually through our 25 traditional branches located in St. Louis City, seven Missouri counties and six Illinois counties, as well as YMCA Trout Lodge and YMCA Camp Lakewood, the YMCA Community Development Branch, and our Washington University Campus Y Branch. We aspire to be a safe place by promoting belonging for all. We are a growing and exciting organization where you can flourish, and we would love for you to join us! Manage Accounts Receivable by recording and resolving payments, reconciling balances, monitoring monthly financial reports, and disseminating information to operating locations for follow up as needed. Provide routine communications advising association, district and branch management on the accounts receivable status and write-off potentials. Daily communications with Y team members and customers regarding outstanding balances. Perform periodic audits and monitor all financial and billing records to maximize monthly revenue and minimize bad debt. Manage member accounts receivable by monitoring past-due balances, contacting members via phone, email, or mail, and establishing payment arrangements in accordance with YMCA policies. Maintain accurate financial records by documenting collection activities, updating member accounts, and ensuring compliance with organizational procedures and confidentiality standards. Provide member-focused customer service by resolving billing inquiries, explaining charges, and working collaboratively with internal departments to support member retention while collecting outstanding balances. Serve as an expert user of the revenue tracking system providing support and data analysis for designated department leads and various team members across the association. Ensure compliance and consistency in Standard Operating Procedures. Respond to all customer and community inquiries and complaints in a timely manner. Participate in appropriate team meetings. Maintain a positive and professional attitude and appearance with a Servant Leadership attitude Other duties as needed to support the Association. The YMCA Welcomes a Diverse Workforce Equal Opportunity Employer M/F/D/V The Gateway Region YMCA strictly follows a zero tolerance policy regarding child abuse.

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