Job Description

Westgate Vacation Villas & Town Center Resort offers you an incredible opportunity to meet and share stories with guests from around the world who come to experience Central Florida’s world-famous theme parks and attractions. Enjoy the excitement and surroundings of our world-class resort, featuring award-winning attractions and restaurants. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

In your capacity as the Assistant Director of Safety & Security at our Westgate Villas Resort, you will play a central role in guiding the efforts of our dedicated team, including Safety & Security Officers, Supervisors, Managers, and Loss Prevention Specialists. Your pivotal position is instrumental in upholding the highest safety and security standards, ensuring a safe and enjoyable environment for all guests and staff members alike.

This is a hands-on leadership role for someone who thrives on responsibility, brings sound judgment under pressure, and is passionate about building a culture of safety across one of Westgate’s flagship resorts.

You'll demonstrate Westgate’s core values of Passion, Integrity, and Work Ethic in every interaction with guests and team members.

What You'll Do as a Assistant Director of Security & Safety Assistant Director:

• Conduct investigations into policy violations and state laws, as directed by the Director of Security
• Supervise incident investigations and assist in HR inquiries
• Coordinate claims and workers' compensation investigations with Risk Management
• Report incidents, coordinate with law enforcement, and review reports
• Prepare activity reports and present security orientation for new hires
• Interact with guests and team members and implement inventory controls
• Manage safety programs and assist with access control systems
• Monitor scheduling, prepare reports, and travel when needed
• Authorize supply orders and maintain professional memberships
• Attend meetings and assist in disaster planning and procedures
• Act as a liaison for criminal prosecutions and conduct surveys
• Lead Safety Committee meetings and train the Incident Response Team
• Assume the role of Director of Security as needed and perform other duties as assigned

Why You’ll Love It Here

• Lead safety and security operations at one of Central Florida’s most recognized resorts.
• Join a supportive company culture that values accountability, teamwork, and professional growth.
• Enjoy comprehensive benefits, resort discounts, and career development opportunities across the Westgate network.

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You’ll Bring:

• Demonstrated leadership experience in hospitality, with a focus on security
• Minimum 3 years in a management role or bachelor’s degree
• Minimum 3 years experience in Hotel Security Management
• Proficiency in Microsoft Office Word and Outlook
• Flexible schedule, including nights, weekends, and holidays
• Ability to motivate security teams
• Completion of background check and drug test
• Bilingual in English and Spanish is a plus

Licenses & Certifications

• Florida Class D Security License (required)
• CPR, AED, and First Aid certification (required)
• American Red Cross certification (preferred)
• Valid driver’s license with acceptable driving record
• Certification and experience as a public safety official preferred

Physical & Availability Requirements

• Must be able to stand, walk, climb, and lift up to 25 lbs frequently (50 lbs occasionally).
• Must be able to work weekends, holidays, and varied shifts as needed.
• On-call 24/7 for emergencies and critical incidents.

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.

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